DISTANT SHORES
Order policies

Refund and Exchange Policy:

If anything in your order arrives damaged or is defective, please return the defective item immediately and we will send you a replacement. If you are unhappy with our products, simply return them to us, and we will refund your full purchase price. Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Attach an address label and ship to: Shard Multimedia P.O. Box 285 Brechin, Ontario, Canada, L0K 1B0

Delivery Policy:

Our products are usually dispatched by Canada Post within two business days of your order. Our postal service then usually takes about 3-7 days within Canada and 5-10 days to the USA. International orders are sent air mail and usually take 10-20 days.

We are not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urge you to consult your local government import office with any questions.

Contact Policy:

Our company is located in Ontario, Canada. If you need to contact us for any reason, please use our <<contact form>>.

Other Payment Options:

If you are unsure about using your credit card on-line, contact us and we will send you a printable order form which you can then use through regular mail services.  We will accept personal cheques and money orders. We will ship when personal cheques have cleared.